Shipping Policy
Processing Time
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Orders placed by 2:00 PM CT are usually processed same day.
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Orders placed after 2:00 PM CT are processed within 1 business day.
Delivery Time
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Standard delivery takes 5–10 business days.
Adult Signature & Fees
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Adult Signature (21+) is required for all orders.
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A signature fee is automatically applied and shown at checkout.
Carriers & Addresses
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We ship via PACT-compliant private carriers only (USPS is banned).
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No deliveries to P.O. Boxes or APO/FPO addresses.
State Restrictions – Where We Ship
Vape products (any flavor) are prohibited — cannot ship to:
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Maine
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Vermont
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Oregon
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New York
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Utah
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South Dakota
Flavored vape products (but not tobacco/menthol) are restricted in:
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California
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Massachusetts
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New Jersey
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New York
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Rhode Island
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Utah
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Colorado (flavored vapes banned statewide as of Jan 1, 2024)
City Restrictions – Additional Bans (flavored or full)
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Chicago, IL – No flavored vape products
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Cook County, IL (outside Chicago) – No flavored liquid nicotine products
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San Francisco, CA – No flavored vapes or unauthorized e-cigs
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Beverly Hills, CA – Vape/tobacco shipments banned
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Manhattan Beach, CA – Vape/tobacco shipments banned
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Boulder, CO – No flavored vape products
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Columbus, OH – No flavored vape products
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Bexley, OH – No flavored vape products
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Grandview Heights, OH – No flavored vape products
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Worthington, OH – No flavored vape products
Return Policy
For help, reach out to support@southpods.com.
Easy Returns
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Acceptable within 14 days of delivery.
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Items must be unused, unopened, and in original packaging.
Defective or Incorrect Items
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Contact us within 7 days of delivery for defective, damaged, or incorrect items.
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Return shipping is covered, and we'll issue a replacement or full refund.
Customer Returns (Non-defective)
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Customers pay for return shipping.
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Refunds are processed within 5 business days of receipt.
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Exchanges or store credit available as alternatives.
Final Sale Items
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Opened items or those marked Final Sale are not eligible for return.